Need help?
Frequently Asked Questions
SHOP AND APPOINTMENTS
You can find all the models featured on the website at our Paris showroom. Feel free to come and admire our creations and confirm your choice; our colored stones are even more beautiful in person. However, we don't always have all sizes and colors available. You can contact us before your visit to confirm availability.
We're also on social media, where we share news from Pérouse, such as new arrivals, restocks, and exclusive content like videos of you wearing the jewelry you love. Find us on Instagram , Facebook , and Pinterest .
Of course, we would be delighted to welcome you to our boutique at 82 Rue Richelieu in Paris. We are open Tuesday to Friday from 11am to 7:30pm and Saturday from 11am to 6pm.
However, in some cases, it is best to make an appointment. We recommend making an appointment if you would like one of our saleswomen to assist you (for advice on a birthday gift or a birthstone ring), if you are interested in one of our wedding creations, or if you are opting for a semi-custom creation.
Therefore, it is best to make an appointment to pick up your jewelry in store or for any request to the after-sales service.
Stones and metals
What stones do you use?
Our stones come from all over the world! We use diamonds and many colored stones.
Colored gemstones come from diverse origins. For example, sapphires primarily originate from Sri Lanka and Madagascar. Our diamonds are all certified from 0.30 carats upwards by the prestigious GIA and HRD laboratories. We work with diamond dealers with whom we have cultivated trusted relationships for many years. They all adhere to the Kimberley Process, which ensures that the stones have been sourced from outside conflict zones.
Stones and metals
For insurance and traceability reasons, we do not accept stones supplied by our clients. However, we have a very attractive collection of colored gemstones and diamonds to offer you.
We work exclusively with precious metals, namely vermeil, gold and platinum.
We use The recycled gold is melted directly in our workshop. We chose to use recycled gold because there is now more gold on Earth than underground. This allows us to trace the origin of our metals and guarantee impeccable quality.
Creation and manufacturing process
How long does it take to create a custom-made piece of jewelry?
If you choose the model shown on our website or in store, without personalisation but which is made to order, then it will be ready in 4 to 6 weeks.
If you choose to personalize the design you've selected, then you'll also need to factor in the time and discussion required to create the piece of jewelry of your dreams. Also, it's possible that we may not have the perfect stone available immediately.
Once we have agreed on all the details of your creation, you should allow a usual manufacturing time of between 4 and 6 weeks.
CREATION AND MANUFACTURING PROCESS
Ready-to-wear jewelry is jewelry that is available immediately, depending on our stock, since it is not customizable.
In contrast, made-to-order jewelry is crafted on demand and is available within 4 to 6 weeks. Pérouse offers a semi-custom option for this jewelry: you can choose the gold and stone you prefer.
For our Parisian clients, we can welcome you by appointment to our showroom. For clients located in the rest of France or abroad, we usually work via email, videos, and photos.
We don't offer fully bespoke or semi-bespoke services: personalize a design by choosing the gold and stone you prefer. We'll take the time to guide you in selecting the design and size, the stone, and the type of gold used, all while respecting your budget.
For these types of projects, exchanges and refunds are not possible.
For clients needing one of our creations by a specific date, it is possible to expedite the delivery time. Please send us an email explaining your situation, and we will do our best to accommodate your request.
mise à taille
gratuite
paiement 3 fois
sans frais
fabrication
française
atelier
membre rjc
or
recyclé