These General Terms and Conditions of Sale (hereinafter " GTC ") are entered into between, on the one hand, SASU Pérouse Paris, a single-member simplified joint-stock company with a capital of €20,000, registered with the Paris Trade and Companies Register (RCS) under number 808 775 134, whose registered office is located at 34 rue Feydeau in Paris (75002) (hereinafter " Pérouse Paris "), and, on the other hand, any individual (hereinafter, the " Customer ") wishing to make a purchase via the website https://perouse.paris/ (hereinafter the " Website "), operated by Pérouse Paris and the exclusive property of its manager, Ms. Philippine Pérouse, or in-store (hereinafter " Store "), and in particular the Pérouse Paris Store located at 82 rue Richelieu in Paris (75002), managed by Pérouse Paris represented by its manager, Ms. Philippine Pérouse. Philippine Pérouse.

Pérouse Paris and the Client are collectively referred to as the “ Parties ”.

Last updated: 01/07/2025

TERMS OF SERVICE

ARTICLE 1 – Purpose

The purpose of these General Terms and Conditions is to define, worldwide, the rights and obligations of the Parties arising from the use of the Site and the purchase online or in-store of products offered by Pérouse Paris.

The General Terms and Conditions may be modified, so the Customer is advised to consult them regularly. In the event of modification, the applicable conditions are those in force and accepted at the time of the purchase (hereinafter the " Order ").

Any order duly validated on the website or in the store implies full and unreserved acceptance of these terms and conditions.

The Parties agree that their relationship will be governed exclusively by these General Terms and Conditions, to the exclusion of any other conditions.

TERMS OF SALE

ARTICLE 2 – Products

Pérouse Paris markets the products visible in particular on the Site or in the Store (hereinafter the " Products ").

Pérouse Paris strives to present and describe its Products as accurately as possible, particularly regarding the color, design, and style of each Product. However, as Pérouse Paris Products are adorned with natural stones, slight variations in shade between Products of the same model are possible and do not constitute a defect. Therefore, Pérouse Paris cannot be held liable for minor variations, errors, or inaccuracies in the presentation of its Products.

For any questions about the Products, the Customer can contact Pérouse Paris customer service by email at contact@perouse.paris

ARTICLE 3 – Product Prices

3.1 Applicable tariff

Product prices are shown in euros, inclusive of all taxes, but excluding any applicable processing and shipping fees. Any change in the applicable VAT rate may be passed on to you.

For all orders shipped outside the European Union, prices are quoted FOB ( Free On Board ) from Paris. The customer is solely responsible for customs clearance formalities and the payment of any customs duties, taxes, or other charges that may be levied in the destination country.

For in-store sales, the price applicable to the Order is the one indicated in store at the time the Order is registered.

For online sales, the price applicable to the Order is the one displayed on the shopping cart summary page before Order confirmation, and confirmed in the Order confirmation email. Any costs incurred by the Customer when using remote access methods to place an Order on the Website (Internet access costs, telephone charges, etc.) remain their responsibility.

The Products remain the property of Pérouse Paris until full payment of their price.

3.2 Modification of the applicable tariff

Pérouse Paris reserves the right to modify its prices at any time and without notice. However, Products will be invoiced based on the rates in effect at the time the Order is registered, subject to availability.

ARTICLE 4 – Ordering Products

4.1 Ordering on the Site:

4.1.1 Content selection and verification

Customers wishing to place an online order must select the relevant Products. At any time before payment, customers can view and/or remove selected Products via the shopping cart icon located to the right of the banner.

The Customer can then finalize their selection of Products and order them by clicking on "Proceed to Payment".

4.1.2 Order identification and verification

The Customer must identify themselves by accurately completing the provided form. The Customer is informed and agrees that entering any identifier constitutes proof of their identity.

The Customer is required to check the contents of their Order, the total price, and the delivery and billing addresses.

At this stage, the Customer retains the ability to delete and/or modify any Product or billing and delivery address.

The Customer selects a payment method and confirms their acceptance of these Terms and Conditions by ticking the corresponding box.

4.1.3 Placing the order

In accordance with Article L221-14 of the Consumer Code, the Customer is invited to acknowledge that placing the Order obliges them to pay for it.

Placing an order requires that the customer have an email address. Otherwise, they will not be able to place an order.

Once the order is validated, it is registered and becomes irrevocable.

The contractual information is presented in French and will be confirmed in the form of an acknowledgement of receipt sent electronically to the Client.

4.1.4 Product Unavailability, Errors, Refusals

Upon receipt of the Order, Pérouse Paris reserves the right to refuse it, in particular if the Products are no longer available or in the event of a manifest error in the price.

Product offers on the Site are subject to availability of stock and the specific stones available. Any claim by the Customer regarding the order or delivery of an unavailable product will be considered unfounded.

In the event that Products are unavailable after an Order has been placed, Pérouse Paris will inform the Customer by email as soon as possible. If a Product's stone becomes unavailable after an Order has been placed, Pérouse Paris may contact the Customer to offer an alternative stone. The Customer will remain free to accept or refuse the substitution.

The Customer has the option to request cancellation or exchange of the unavailable Product.

Furthermore, Pérouse Paris reserves the right to refuse, cancel, or terminate any order at any time, for any legitimate reason. For example, Pérouse Paris may exercise this right in the event of an ongoing dispute concerning payment for a previous order, an alleged violation of these Terms and Conditions, or in the event of suspected fraud or attempted fraud.

In the event of cancellation, Pérouse Paris will cancel the Order for the unavailable Product and will reimburse the Customer for all sums paid for said Product, including any additional delivery charges paid by the Customer, if applicable.

4.1.5 Order Confirmation, Proof of Order and Invoice

Once the online order has been accepted, Pérouse Paris sends the customer a confirmation email containing the following information;

• The Order number;
• List of Products ordered;
• Delivery methods;
• These Terms and Conditions.

The Customer is advised to keep and print this email, which constitutes the official proof of their Order.

The order is then registered and processed by Pérouse Paris.

A purchase invoice will also be sent to the Customer by email (hereinafter " Invoice "). Any request for a paper invoice can be sent by email to customer service, whose contact details are specified below.

4.2 In-Store Ordering:

4.2.1 Selection and in-store assistance

The Customer may select Products directly in the Store with the assistance, if necessary, of a sales advisor. The essential characteristics of the Products are communicated to the Customer through labels, product sheets, or any other documentation available in the store.

4.2.2 Order Verification

Before placing the order, the customer is asked to check the selected products and their prices. The sales advisor can assist the customer with this check.

At this stage, the Customer can modify or remove a Product from their selection before payment.

4.2.3 Order Registration and Acceptance

The Client's validation of the Product selection and subsequent payment constitutes a firm order. It is expressly agreed that all information or specifications provided by the Client regarding personalized or custom-made Products during the order placement process are considered firm and validated by the Client.

For in-store orders with delayed delivery or personalization, the Customer is informed that order confirmation constitutes a firm and final commitment, including the obligation to pay. This order cannot be cancelled, in accordance with the provisions of Article L221-28 of the French Consumer Code relating to the supply of goods made to the consumer's specifications.

4.2.4 Unavailability or obvious error

In the event that a selected Product is unavailable or that there is a clear error in the displayed price, Pérouse Paris reserves the right to cancel the Order in question. The Customer will be informed immediately, and any sums already paid for the unavailable or cancelled Product will be fully refunded.

4.2.5 Order Confirmation and Proof

Once the order is registered, a receipt or till slip, as well as an invoice, are sent to the customer electronically or provided in paper format if the customer requests it. This document serves as proof of the order and must be kept.

ARTICLE 5 – Payment for Products

5.1 Payment for Products on the Site:

For all orders placed on the Site, payment is made:

• securely via the payment solution selected by Pérouse Paris;
• immediately or in 3 installments without fees via the payment company Oney.

Pérouse Paris accepts payments by bank card (Maestro, Visa, MasterCard), American Express and bank transfer.

In the case of payment by bank card or American Express, the Customer enters their card number, the expiry date of the card and the cryptogram appearing on the back of the card.

The debit will occur on the date of payment.

5.2 Payment for Products in Store:

Payment for Products purchased in the Store is made in full at the time of placing the Order, unless otherwise expressly agreed with the Customer (particularly in the case of a personalized order or deferred delivery).

Payment is made immediately at the till, using one of the payment methods accepted by Pérouse Paris in store, namely:

• Bank card (Visa, MasterCard, Maestro);
• Cash (within legal limits);
• Mobile payment (Apple Pay, Google Pay, or any other solution accepted in store).

The payment is considered final upon its actual receipt by Pérouse Paris.

No discount for early payment is applicable.

For custom or specific orders requiring a deposit, this deposit will be required upon placement of the order and formalized by a purchase order signed by the customer. The balance must be paid no later than the day the products are made available.

SHIPPING POLICY [Purchase Policy]

ARTICLE 6 – Delivery of Products

6.1 General Information

The Products offered for sale on the Site are deliverable to the following territories:

• Metropolitan France and the French overseas departments and territories;
• The countries of the European Union;
• Principality of Monaco, Switzerland, United Kingdom

Delivery of the Products is possible in all other countries but will require prior cost request from Pérouse Paris to the carrier.

The Products are shipped and delivered to the delivery address provided by the Customer when placing the Order.

The Customer agrees to accept delivery of the ordered Products. Pérouse Paris cannot be held responsible for a return delivery due to an incorrect address or an inability to deliver to the address provided.

The provisions of this article apply exclusively to Products ordered via the Website. Products purchased in-store are delivered directly to the point of sale.

6.2 Delivery Charges

For deliveries in mainland France and in European Union countries, prices are indicated in euros including all taxes.

For deliveries to French overseas departments and territories (DOM-TOM) and outside the European Union, prices are quoted in euros excluding VAT. For deliveries to countries outside the European Union, the Principality of Monaco, Switzerland, and the United Kingdom, Pérouse Paris will contact the customer beforehand to inform them of the associated delivery costs.

Customs or import duties levied upon arrival of the package are not included in the stated delivery charges and remain the responsibility of the customer. It is the customer's responsibility to inquire with the relevant authorities in their country.

6.3 Delivery methods

For all Products, the Order is prepared for dispatch from the Store as soon as possible after confirmation of the Order by email.

The delivery times indicated on the Website are purely indicative and depend on the destination and availability of the Products. The Customer will be informed of any delivery delays. Exceeding this delivery timeframe does not entitle the Customer to cancel the Order, receive a price reduction, or claim damages.

If products are available for delivery on different dates, the delivery time will be based on the longest estimated delivery time. Pérouse Paris reserves the right to split deliveries. Shipping and handling fees will only be charged once.

In accordance with Article L121-20-3 of the French Consumer Code, if delivery is not made within thirty days from the day after the Customer placed their Order, the Customer may cancel their Order free of charge. Any sums paid will be refunded.

In such circumstances, Pérouse Paris reserves the right to offer a Product of equivalent quality and price to the original Product.

Pérouse Paris cannot, however, be held responsible for additional delays caused by the non-issuance of a bank authorization or an incomplete Purchase Order.

6.4 Product Receipt and Claims

The Customer assumes the risks of loss, theft or damage to the Products ordered from the moment of their delivery to the address indicated or their handover to a third party designated by him, other than the carrier.

On the other hand, when the Customer entrusts the delivery of the Products to a carrier other than the one proposed by Pérouse Paris, the risk of loss, theft or damage to the Products is transferred to the Customer upon handing over the goods to the carrier.

Pérouse Paris strongly recommends that the Customer check the conformity of the Products at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomalies observed (open package, damaged product etc.).

If in doubt, the Customer is advised to open the package in the presence of the carrier to ensure that the Product is undamaged. Otherwise, the Customer will not be able to make any claim to Pérouse Paris.

In the event of anomalies or damage occurring during the transport of the ordered Products, the Customer has the following rights:

• a period of 48 hours from Delivery to send a declaration of reservation to the carrier by registered mail with acknowledgment of receipt;
• within 3 days from Delivery to make a duly justified protest accompanied by a copy of the letter addressed to the carrier, to the following address: SAS Pérouse Paris, 34 rue Feydeau, Paris 75002.

RETURN AND REFUND POLICY

ARTICLE 7 – Customer's Right of Withdrawal

7.1 Limitation of the Right of Withdrawal

The right of withdrawal does not apply to purchases made in-store, unless expressly stated otherwise by Pérouse Paris. The following provisions apply only to sales made remotely via the Website.

In accordance with the provisions of Article L221-28, 3° of the Consumer Code, the right of withdrawal does not apply to personalized products made or custom-made according to the Customer's specifications.

7.2 Notification

In accordance with current legislation, the Customer has a period of fourteen (14) days to exercise his right of withdrawal from a purchase made on the Site, without having to justify reasons or pay any penalty, with the exception, where applicable, of return costs.

The withdrawal period begins on the date of receipt of the Product or the last Product ordered when the Order includes several Products delivered separately in a single order. Beyond this period, Pérouse Paris reserves the right to refuse the right of withdrawal.

To exercise their right of withdrawal, the Customer must notify Pérouse Paris Customer Service by sending an email to the following address: contact@perouse.paris with an unambiguous statement expressly specifying whether the Customer wishes to proceed with an exchange or a refund of the Order.

Pérouse Paris will send the Client an acknowledgement of receipt of the withdrawal by email without delay.

7.3 Product Returns

With the exception of custom-made or made-to-measure products which cannot be returned, the Customer returns the product(s) by registered mail or tracked parcel within a maximum period of fourteen (14) days following notification of their wish to withdraw.

Any product to be exchanged or refunded must be returned in its original packaging and condition, to the Customer Service postal address: SAS Pérouse Paris, 34 rue Feydeau, Paris 75002.

The cost of returning the Product(s) is/are the responsibility of the Customer.

Products returned incomplete, damaged, used or soiled will not be accepted or refunded.

In accordance with the provisions of Article L221-23 of the Consumer Code, it is specified however that the Customer is not responsible in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products.

7.4 Quality Control

All returned Products are subject to a Quality Control carried out by Pérouse Paris, in order to verify their conformity to the requirements in force.

If the returned Product meets quality control standards and has not been worn or used by the Customer, Pérouse Paris will proceed, as appropriate, with a refund or exchange.

7.5 Exchange

The exchange can be made for another Product of the same value and within the limits of available stock.

Provided that the Product is returned in perfect condition, the exchange will be processed within a maximum of fourteen (14) days from the date on which Pérouse Paris received the Product subject to the withdrawal.

The customer is responsible for the return shipping costs.

7.6 Reimbursement

In the context of the right of withdrawal following a purchase on the Site, Pérouse Paris will reimburse the Customer for the price of the Product(s) within a maximum period of fourteen (14) days from the date on which Pérouse Paris has received the returned Product and has been able to verify that the Product meets the Quality Control standards referred to in article 7.4.

The refund will be made using the payment method used for the initial transaction, unless the Customer expressly agrees to the use of another payment method without charge.

If a virtual payment card was used, the refund will be made by check sent to the customer's billing address.

ARTICLE 8 – Resizing

8.1 Products purchased on the Site:

Resizing of jewelry, including rings, can be carried out both during and after the expiry of the fourteen (14) day withdrawal period.

Sizing discounts are also available for customers located outside the European Union. However, any additional costs related to customs formalities and import duties are the sole responsibility of the customer.

8.2 Products purchased in store:

Resizing may also be offered for products purchased in-store, subject to technical feasibility and according to the conditions specified at the point of sale. Any alteration will be subject to a prior quote provided to the customer.

ARTICLE 9 – Product Conformity and Guarantees

The Products sold benefit from the legal guarantee of conformity for a period of two (2) years (article L217-1 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code) allowing the Customer to return the delivered Products which are defective or non-compliant.

Pérouse Paris guarantees the conformity of the Products within the framework of these legal guarantees. As such, Pérouse Paris guarantees free replacement or repair of defective Products without any other service or compensation.

These guarantees apply regardless of the method of purchase, whether on the Site or in Store.

These warranties do not cover damage resulting from misuse or normal wear and tear from the use of the Products.

To benefit from these guarantees, the Customer must keep the purchase invoice for the Products and must make the Product available to Pérouse Paris.

Return shipping costs will be reimbursed upon presentation of proof of payment. Otherwise, the reimbursement will be made at the basic postal rate.

9.1 Guarantee of conformity

To be compliant with the Order, the Product must correspond to the description on the Site and possess the listed qualities or more broadly present the qualities that a customer can legitimately expect, in particular with regard to the Product sheet.

If this is not the case, the Customer must notify Pérouse Paris in writing of the defects found and return the Product in question to Pérouse Paris. If the non-conformity is confirmed, Pérouse Paris will exchange or repair the Product at cost, in accordance with Article L217-9 of the French Consumer Code.

9.2 Warranty against hidden defects

If the Customer believes that the Product suffers from a hidden defect—that is, a hidden flaw that existed prior to the sale and renders it unfit for its intended use, or that so diminishes its usability that the Customer would not have purchased it, or would have paid a lower price—the Customer may benefit from the warranty against hidden defects. The legal warranty covers all costs incurred due to hidden defects.

In such a case, the Customer must provide proof of the defect, which is not presumed. If the defect is proven, the Customer has two options: return the Product and receive a refund, or keep it and receive a partial refund under the conditions set out in Article 7.5 above.

PRIVACY POLICY

ARTICLE 10 – Privacy Policy

Pérouse Paris operates the Boutique and the Site, including all related information, content, features, tools, products and services, in order to provide the Customer with a personalized shopping experience on the Site or in the Boutique (hereinafter the " Services ").

The Pérouse Paris website is an online store powered by Shopify, enabling Pérouse Paris to provide Customer Services.

This Privacy Policy describes how Pérouse Paris collects, uses and discloses the Customer's personal information when the Customer makes a purchase or any other transaction, or when communicating with Pérouse Paris by any other means.

The Client is invited to read this Privacy Policy carefully. By accessing and using the Services, the Client acknowledges having read this Privacy Policy and understands the terms of collection, use, and disclosure of their information as described herein.

10.1 Personal information collected or processed

When Pérouse Paris uses the term " personal information ," it refers to information relating to an identified or identifiable natural person, that is, information that allows the Client to be identified or that can reasonably be linked to the Client or another person. Personal information does not include information collected anonymously or rendered anonymized.

Pérouse Paris may collect or process the following categories of personal information, including inferences drawn from this information, depending on how the Client interacts with the Services, their place of residence, and to the extent permitted or required by applicable law:

• Identity and contact details (name, surname, billing and delivery addresses, telephone numbers, email address)
• Financial information (including payment methods, credit card, debit card and bank account numbers, bank details, transactions)
• Account information (usernames, passwords, preferences, settings)
• Transaction information (items viewed, ordered, returned, transactions completed, etc.)
• Communications with Perugia Paris
• Information about the device and the use of the Services (browser, IP address, other unique identifiers…)

10.2 Sources of personal information

Personal information may be collected from the following sources:

• Directly to the Client;
• Automatically via the Services (cookies, similar technologies) from the Client's electronic devices that interact with the Site;
• With service providers
• With Shopify partners or other third parties

Pérouse Paris therefore encourages the Client to update their data in case any changes occur.

10.3 Use of personal information

The Client's personal information may be used for:

• To provide, adapt and improve the products or services that the Client has requested,
• Perform checks to identify and verify the client's identity,
• Sending marketing and advertising communications with the Client's prior consent,
• Providing after-sales service and handling refunds,
• Ensuring security and preventing fraud, namely, detecting, preventing and combating any fraudulent or illegal activity, including protecting the Client's transactions from payment fraud and taking action against counterfeiting,
• To conduct statistical analyses, particularly to adapt the product and service offerings of Pérouse Paris,
• Improving the products and services of Pérouse Paris
• Communicating with the Customer (customer service, notifications)
• Comply with legal and regulatory obligations, which includes providing information to regulatory bodies when required by law, in particular to comply with Pérouse Paris' legal obligations regarding the prevention and fight against fraud, money laundering and terrorist financing.

10.4 Disclosure of personal information

Pérouse Paris may be required to disclose the Client's personal information in the following circumstances:

• To employees of Pérouse Paris who need access to the Client's personal data and who are authorized to process it for the aforementioned purposes and who undertake to respect its confidentiality.
• To Shopify, technical service providers and subcontractors, acting on behalf of Pérouse Paris (for example, development and IT support, payment authentication and order and payment processing, delivery services…)
• To business and marketing partners
• On the instructions or with the consent of the Client
• To affiliated companies
• In the context of commercial transactions or legal obligations
• 
  

10.5 Relationship with Shopify

The Services are hosted by Shopify. Pérouse Paris transmits certain personal information to Shopify to ensure the operation and improvement of the Services. Shopify may process this data as the data controller. The Customer is invited to consult Shopify's privacy policy for more details: https://www.shopify.com/fr/legal/confidentialite

10.6 Third-party sites

The Services may contain links to third-party websites. Pérouse Paris disclaims all responsibility for their content or privacy practices. The inclusion of these links by Pérouse Paris does not imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise stated within the Services.

10.7 Minors' Data

The Services are not intended for minors. No personal information concerning a minor is knowingly collected. Any request to delete data concerning a minor can be addressed to Pérouse Paris.

10.8 Security and conservation

Pérouse Paris implements reasonable measures to protect the Client's personal information. Nevertheless, Pérouse Paris recommends against using unsecured channels to communicate sensitive or confidential information.

The retention period for this personal information varies depending on the purposes for which it was collected, to comply with legal and regulatory obligations and for the duration of any period necessary for the establishment, exercise or defense of legal rights.

In order to determine the most appropriate retention periods for this personal data, Pérouse Paris specifically takes into account the quantity, nature and sensitivity of this personal data, the reasons why it collected this personal data, the service that the Client expects from Pérouse Paris as well as the applicable legal requirements.

10.9 Customer Rights

Depending on their place of residence, the Client may have certain rights:

• Right of access to data/right to information : The Client may request access to the personal information that Pérouse Paris holds about him/her.
• Right to erasure : The Client may request the deletion of personal information that Pérouse Paris holds about him/her.
• Right of rectification : The Client may request the rectification of personal information that Pérouse Paris holds about him/her.
• Right to data portability : The Client may request to receive a copy of the personal information that Pérouse Paris holds about him/her and request its transfer to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences: Pérouse Paris may send promotional emails. The Customer can unsubscribe at any time by using the unsubscribe option included in Pérouse Paris emails. Pérouse Paris also reserves the right to send non-promotional emails, particularly those related to Orders placed.

If the Customer resides in the United Kingdom or the European Economic Area (“ EEA ”), and subject to the exceptions and limitations provided for by local law, the Customer may exercise the following rights:

• Right to object and to limit : the Client may request Pérouse Paris to cease or restrict the processing of his personal information for certain purposes.
• Right to withdraw consent : When Pérouse Paris requires the Client's consent to process their personal information, the Client may withdraw that consent. In such cases, the lawfulness of processing based on consent before its withdrawal remains unaffected.

The Client may exercise these rights via the Services or by contacting Pérouse Paris at the contact details provided below in article 10.13. Identity verification may be required.

10.10 Complaints

Any complaint can be addressed to Pérouse Paris or, where appropriate, to the competent data protection authority.

10.11 International Transfers

The Client's personal information may be transferred outside the EEA or the United Kingdom. Recognized legal mechanisms are used to govern these transfers.

10.12 Modifications

This Privacy Policy may be modified at any time. The updated version will then be published on the Site.

10.13 Contact

For any questions relating to this Privacy Policy or to exercise your rights, you can contact Pérouse Paris at the following address: 34 Rue Feydeau, Paris 75002, FR, or by email: contact@perouse.paris

ARTICLE 11 – Responsibilities

These Terms and Conditions do not limit the Customer's legal rights as a consumer and are not intended to circumvent mandatory rules relating to Product liability or legal guarantee.

By accepting these Terms and Conditions, the Client declares that they have read, understood and accepted the following disclaimers of liability.

11.1 Due to the sale of the Products

The Products offered for sale by Pérouse Paris, whether acquired via the Site or in Store, comply with current French legislation.

Pérouse Paris cannot be held liable for any failure to comply with the laws of the country in which the Products are delivered or used. It is the Client's responsibility to ensure, prior to placing any order or using the Products, that they comply with local regulations.

The photographs, visuals, and texts presented on the Site are not contractually binding. Pérouse Paris disclaims all liability for any errors, inaccuracies, or omissions affecting these elements.

Pérouse Paris cannot be held responsible for mishandling, inappropriate or non-compliant use of the Products, whether purchased in Store or on the Site.

11.2 Due to the use of the Site

The Site is accessible 24/7, subject to maintenance, updates, technical repairs, or force majeure. Force majeure is defined by French case law as any unforeseeable, irresistible, and external event, completely beyond the control of the parties, including, but not limited to, regulations, in the broadest sense, issued by a state or supranational authority, a state of war or emergency, fire, or a strike by a service provider.

Pérouse Paris does not guarantee that the Site, nor the server that provides access to it, are free from viruses or harmful technical components. It is the Client's responsibility to implement appropriate security measures to protect their equipment and data.

Pérouse Paris strives to ensure the quality and timeliness of the information published on the Site, but cannot guarantee its absolute completeness or accuracy. It disclaims all liability for any errors, omissions, or inaccuracies.

Pérouse Paris declines all responsibility in the event of:

• of viral attack, intrusion into its information systems or data theft;
• abnormal or fraudulent use of the Site;
• of the Client's failure to comply with these Terms and Conditions;
• of material or immaterial, direct or indirect damages resulting from access to or use of the Site, including inaccessibility, data loss or damage to the Client's equipment.

11.3 Due to in-store sales

Apart from the usual closing days, the physical store may be temporarily closed for technical, logistical or force majeure reasons, without Pérouse Paris being able to be held liable in this respect.

Force majeure is defined by French case law as any unforeseeable, irresistible and external event, totally independent of the will and control of the parties, including, without limitation, a regulation, in the broad sense, of a state or supranational authority, a state of war or emergency, a fire or a strike by a service provider.

11.4 Due to in-store recommendations and customer service

By receiving recommendations, advice, or information provided in-store by Pérouse Paris staff or through online or telephone customer service, the Customer acknowledges and accepts that Pérouse Paris disclaims all liability for any use made of such information. This advice, particularly regarding the selection, care, or adjustment of Products, is provided for informational purposes only.

Pérouse Paris does not guarantee the completeness, absolute relevance, or suitability of the advice given to the Client's specific needs. It is the Client's responsibility to ensure, at their own risk, that the Products purchased meet their expectations and are used in accordance with their intended purpose.

Consequently, the Client waives any recourse or claim against Pérouse Paris, its directors, representatives or employees, based on recommendations or indications made in the Boutique or from its customer service.

ARTICLE 12 – Intellectual Property

The Site constitutes an intellectual work protected by copyright. All elements contained therein, including trademarks, company names, slogans, logos, graphics, photographs, illustrations, texts, animations, video sequences, sound elements, databases, as well as the structure and source code of the Site, are the exclusive property of Pérouse Paris, or are used with permission.

The communication elements, visual materials, and content disseminated or displayed in the store (including images, product visuals, presentations, illustrations or any other printed or digital content) are also the intellectual property of Pérouse Paris and are protected as such.

These elements may not be reproduced, represented, used, or exploited in any form whatsoever without the prior written authorization of Pérouse Paris. Any total or partial reproduction, any unauthorized use, or any extraction of protected elements constitutes infringement, subject to civil and criminal penalties, in accordance with the applicable provisions of the Intellectual Property Code.

Pérouse Paris grants the Client a strictly personal, non-exclusive, non-assignable, and non-transferable right to access and use the Site for exclusively private and non-commercial purposes. This right expressly excludes any reproduction or use of the Site or Boutique elements for professional or commercial purposes.

The Client agrees not to infringe, directly or indirectly, the intellectual property rights of Pérouse Paris and not to use the elements of the Site or the Shop outside the framework strictly provided for in these Terms and Conditions.

ARTICLE 13 – Customer Service and Complaints

For any questions relating to the use of the Services and Orders, their shipment and tracking, the Customer can contact Customer Service free of charge at the email address contact@perouse.paris or at the postal address Pérouse Paris, Customer Service, 34 rue Feydeau in Paris (75002).

If, after written request and exchange with Customer Service, Pérouse Paris does not grant the Customer's complaint, the Customer may choose to benefit from a completely free mediation service:

Paris Mediation and Arbitration Centre or "CMAP"

39, FD Roosevelt Avenue

75008 Paris

Email: consommation@cmap.fr

He may resort to it for any disputes that may arise within the framework of these Terms and Conditions that have not been resolved.

However, the Parties remain free to accept or refuse this amicable recourse to mediation.

The European Union also provides the Customer with a platform for collecting any complaints arising from online purchases by European consumers: http://ec.europa.eu/consumers/odr/

If the Customer encounters a problem with an online purchase, they can use this site to try to reach an out-of-court settlement. To use it, they must reside within the territory of the European Union.

He can use it to file a complaint about goods or services purchased online and find a neutral third party (a "dispute resolution body").

ARTICLE 14 – Newsletter

The Site allows the Client or the simple user of the Site to subscribe for free to the Newsletter via the "Newsletter" box appearing at the bottom right of the page (hereinafter " the Subscriber ") or appearing via a pop-up window.

Subscription allows the Subscriber to receive news from Pérouse Paris, including information on exclusive offers, special promotions, and new products offered by Pérouse Paris.

When subscribing, the Subscriber agrees to provide an accurate, up-to-date and complete email address.

The Subscriber can decide, at any time, to unsubscribe from the Newsletter by unsubscribing via the link provided for this purpose included in the bottom of the emails received.

ARTICLE 15 – Legal Notices

The website www.perouse.paris , a secure sales site, the exclusive property of Mrs. Philippine Pérouse, is published by:

SASU Pérouse Paris :

Company with a share capital of €20,000

34, rue Feydeau 75002 Paris

RCS 808775134

Customer service available: contact@perouse.paris

Head of Communications and Publications: Ms. Philippine Pérouse

contact@perouse.paris

+09 72 22 62 95

The Site is hosted by SHOPIFY: https://help.shopify.com/fr

ARTICLE 16 – Cookie Policy

A cookie is a small text file saved on the Client's computer, tablet, or mobile device that allows the website to record and track data related to their use of the Site. The website www.perouse.paris uses cookies to identify or store the Client's product selection in their shopping cart, for example. Cookies are managed by the Client's web browser.

By continuing to browse this Site, the Customer accepts the use of cookies so that Pérouse Paris can offer them services and offers tailored to their interests. In accordance with Articles 39 et seq. of Law No. 78-17 of 6 January 1978, as amended in 2004, concerning information technology, data files and civil liberties, any person may obtain access to, and, where applicable, rectification or deletion of, information concerning them. To exercise this right, the Customer may contact: contact@perouse.paris

ARTICLE 17 – Applicable Law and Disputes

These Terms and Conditions are governed by and construed in accordance with French law. The language of these Terms and Conditions is French. In the event of a dispute, the French courts shall have exclusive jurisdiction.

ARTICLE 18 – General Provisions

The failure to demand the application of any clause of these Terms and Conditions, whether permanently or temporarily, shall in no case be considered as a waiver of said clause.

If any provision of these Terms and Conditions is declared invalid, it will be deemed unwritten but will not affect the validity of the other clauses which will remain fully applicable.

APPENDIX: MODEL WITHDRAWAL FORM

If you wish to exercise your right of withdrawal – in accordance with the conditions set out in Article 7 – you may use the form below:

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To: Pérouse Paris - Customer Service - 34, rue Feydeau 75002 Paris, France.

I hereby notify you of my intention to withdraw from the contract for the sale of the following goods:

• Name(s) and reference(s) of the article(s):
• Ordered on:
• Received on:
• Order number:

Name of the customer who placed the order:

Address of the customer who placed the order:

Customer signature if this form is submitted on paper:

Date :